The Claude Co-work team at Anthropic stays close to user feedback through traditional UXR, internal dogfooding, a running Slack channel, and monitoring social media and passionate users.

Jenny Wen uses Claude Co-work for most of her design tasks at Anthropic, excluding very nitty-gritty production code work.

The idea for Claude Co-work, as a thinking partner for general knowledge workers, has been considered by Anthropic for approximately a year prior to its launch.

Internal sales employees at Anthropic were early users of Claude Code, using it to generate lead lists and call scripts, before transitioning to Co-work.