AI agents can conduct real conversational interviews with Chime members, asking appropriate follow-up questions to generate insights.

Chime has a team of 15 user researchers who use AI tools from companies like Similey and Marvin to accelerate conducting member interviews and extracting insights.

Chime's AI strategy is built on three pillars: integrating AI into engineering, enhancing member experience, and doubling the output of research, marketing, and design teams.

AI tools can aggregate insights from thousands of interviews into actionable reports for product partners.