Chime has deployed a member-facing chatbot and voicebot named Jade, built on generative AI in partnership with Decagon and Sierra, for customer support.

Chime's disputes investigation process has been reduced by 20 minutes due to AI, lowering costs and speeding up resolution for members.

Chime has a team of 15 user researchers who use AI tools from companies like Similey and Marvin to accelerate conducting member interviews and extracting insights.

Chime's AI strategy is built on three pillars: integrating AI into engineering, enhancing member experience, and doubling the output of research, marketing, and design teams.